Service and Operational Changes during COVID-19
All services will continue to be offered. Hours of operation will be significantly reduced. Staff will only be present when there are samples to processed. We have instituted a rotating schedule to ensure appropriate social distancing and any aspects of protocols and Core function that can be completed remotely are being carried out by Staff from home.
Users should communicate via email or phone to discuss upcoming projects and sample drop off. Provide us with lead time when you are delivering samples, if possible. This will help ensure that Staff is present to receive samples and that reagents are available for sample processing.
Users may experience a modest increase in turnaround time due to reduced on-site Staff time and ordering delays. However, given the reduction in experiments across the SOM and sample batching, at this time we do not anticipate a major affect on our typical turnaround times.
We have been adopted a policy of wiping down all work surfaces, light switches, door knobs, etc, multiple times though out each Operators work shift. Additionally, hand sanitizer is provided at the sample drop-off sites.